I Didn’t Received The Email Confirmation From DFA, What Should I Do?

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Email Confirmation from DFA website is important in applying for Passport. These emails have great significance in your passport application journey.

We’ve been hearing alot of complaints from our Facebook Page that emails are not received immediately after booking an appointment. This increasing number of concern from Renewaland First Time Applicants fueled us to write this post. Plus, we’re also tired of answering the same question over and over again 🙂

Today, we will discuss what are those emails we are talking about. What are the problem and the possible reasons of the problem and the work around to address this issue.

WHAT ARE THE EMAIL CONFIRMATION FROM DFA WEBSITE

There are two email confirmation from DFA website that you will receive when you schedule an appointment for your Passport Application. The first one is the DFA Passport Payment Reference Number and the second one is the email confirmation from DFA website about the confirmation of your appointment.

The first email confirmation from DFA website about the DFA Passport Payment Reference Number contains the Payment Instruction for the applicant. This includes the Payment Reference Number, the amount to be paid, your appointment details such as the location, date and time.

It is explicitly stated that the email is not the confirmation for your booking or appointment so don’t get confused.

When you receive the email confirmation from DFA website about the DFA Passport Payment reference number, all you have to do is pay the appropriate amount of the passport fees to your chosen Authorized Payment Center such as Bayad Center.

Right after you paid the passport fees, you will receive another email confirmation from DFA Website stating the confirmation of your passport appointment booking which will bring us to the next screen shot of the first emailbelow.

Email Confirmation from DFA Website

The second email that you’ll receive is the Confirmation Notification email. This is the last email that you’ll expect to receive.

The email confirmation from DFA website about the confirmation of your appointment booking includes the Appointment Reference Number, Site, Date and Time. It also include a download link for your Passport Application Form including the Passport E-Receipt. This is the second email that you will receive.

Email Confirmation from DFA Website

The two two emails mentioned above are essential on everyone’s passport application process. Missing one will result to unsuccessful application.

WHAT TO DO WHEN YOU DIDN’T RECEIVE THE EMAIL CONFIRMATION FROM DFA WEBSITE

We have received dozen of passport applicants’ complain that they didn’t receive any emails from DFA Website about their Passport Appointment.

We too have no answer why this is happening. Though one reason for the failure is the huge volume of users of the DFA website which the servers can’t handle.

So if you found yourself in this situation, here are our advice on what you should do.

1. Determine what email is missing?

  • If you haven’t paid yet then you’re missing the first email (see screenshot above) which contains the Payment Reference Number. You may refer to A1 to A3 steps on how to solve your problem.
  • But if are already paid and you’re missing the second email (see screenshot above), refer to B1 to B3 steps on how to solve the missing email.

A1. Accept the fact that the Passport Appointment that you scheduled won’t push through. That means what you’ve done in DFA Website is gone and there’s no way to retrieve it.

Yes, you’ve heard it right. I’m sorry but this is the only thing that you need to do. Accept it and move on #hugot You don’t need to dwell on the negative side that someone from our Government is not doing his or her job properly.

A2. If the email that you’re missing it the one that contains your Passport Reference Number, all you need is to wait for another 24 to 48 hours to pass so you’re previous DFA Appointment will be cancelled.

The thing is, when you scheduled an appointment, you are required to pay it within the 24 hour window given by the DFA. This is automated that is executed by the website of DFA. Since you don’t have any email received from DFA, you’re unable to pay.

If you fail to pay within 24 hours Payment Deadline, the DFA Website will gather from its database all the appointments booked who failed to pay and will delete it after another 24 hours from the payment deadline. This will now clear the name and lift the block based on your email address.

A3. After this, you’re now free to book another appointment. But there’s a probability that the same issue will happen to you where you won’t receive any email confirmation from DFA website again. Here’s a few tip befor doing the booking of application again.

  • Use a GMAIL account. If you don’t have, create one.
  • Try to do the appointment booking during non peak hours. I suggest doing it 10PM to 3AM so majority of the population who wants to book an appointment are already asleep.

B1. If didn’t receive the email after you paid your passport application fee, oh boy, that’s quite a problem. The second email contains a download link for your application form which you need to present when you apply.

The first thing to do is try to compare the Payment Reference number that you received from the first email against the receipt that you’ve paid in your chosen payment center. There’s a chance that you have written the Payment reference number incorrectly.

If you paid the incorrect Payment Reference Number and want a refund, you have to contact the DFA Hotline (632) 834-4000, (632) 834-3000, (632) 556 0000. Tell them your concern and they will be help you with your concern.

B2. If you verified that you have paid the correct Payment Reference Number, try checking your email folders such as SPAM if the email went there.

B3. Last option you have is contact the DFA Hotline (632) 834-4000, (632) 834-3000, (632) 556 0000. This is a technical issue caused by their system. You have to walk them through your issue so they can help you.

Disclaimer: The above mentioned are only tips. We can’t guarantee that the same issue won’t happen to you again. Please don’t blame us because we don’t have anything to do with the errors of DFA website. 🙂 We’re just trying to help.

Don’t worry, everything will be ok. Pray to God that your scheduling of your appointment will be successful and receive the right emails which contains your Payment Reference Number and DFA Appointment Code.

Oh by the way, before booking an appointment, make sure that you have all the complete Passport Requirements and valid IDs needed.

Good luck!

About the author

DFA Philippine Passport

PhilippinePassport.COM.PH is an online publishing website where you can find various articles discussing anything about Philippine Passport. Most of our articles focuses on How to Apply Philippine Passport, Where to Apply, DFA Passport Appointment, Passport Fees and others. Feel free to leave a comment for your questions.

110 comments

  • good day po. nagbayad po ako kanina pero wala po email confirmation galing dfa. paano po yon kukaha ko pa po ba ang binayad ko?

  • tang ina nyo pinapaihirapan nyo mga tao mga bugok kayo sa dfa dati di ganyan sistema mga putang ina ninyo ayusin nyo yang sistema ng dfa sites. after pindutin yung pay now magloloko na system failure gago pla kayo walang asenso sa inyo kung ganyan serbisyo nyo

  • after mapindot yung pay now on which dati wlang ganyan kasi dati hihintayin mo dumating yung code then confirm saka ka pupunta sa dfa sites mo para magpaschedule kasabaya ng bayad lalo nyo lang ginulo mga bugok kayo sa gobyerno. makaduterte ako pero bugok pa kayo sa mga pinalitan ninyo. INVALID TRANSACTION REQUEST Sorry, but the referrence numberyou supplied was invalid ad needs to be fixed before you continue. kindly contact our help desk support for further assistance. mga ulol. tapos ngayon need icancel yung appointment? on which paano makakancel kung wlang code na pmpasok sa email. mga bugok kayo lahat dyan sa dfa. di ganyan dati pinahirapan nyo lang tao dapat di nyo ginawang 10 yrs ang validity kung ganyan sistema nyo. basta governtment ubod ng bagal lahat ng ahensya mga bugok buti nga nbi nawala na pagkabugok ng sistema sa pagkuha. gayahin nyo yun hindi yung puro kayo kurakot wala ng asenso sa pinas halos lahat bugok

  • I try to apply again but wla parin nkaapply na daw ako. Pro wla akong email na natanggap. 1week na 21-sept-2018 pa ako ng.apply but until now d ako mkaapply

  • no confirmation code pa po akong narereceive nagbayad naman na po ako. why not possible na agad mapadla ung appointment code. please help naman po .dapat po priority niyo ung paid na once paid process na agad. please po i need answer and action now.

  • I didn’t receive an email confirmation/code either, but when i tried to set a new appointment it says there that “Appointment already exists” how on earth would I know it existed when I didn’t receive an email confirmation or a freaking code.

  • Good day! I just re-scheduled our appointment and I haven’t receive any email for confirmation. I tried opening my last reference number but it doesn’t exist anymore. We just paid the fee already!

  • 2nd Confirmation letter code. Walang na email ang DFA. tugna na mn ang refference number ko at ang recibo. Success na daw yung payment. Kaso wala akong na recieve na any 2nd email for Confirmation code.

    Paki email na lng po. Pls.
    genevabebang@icloud.com

  • Need help asap nag appointment kami davao taga cagayan de oro city kami nag bayad na ako kanina pero wala pang dumating na confirmation. Wala kaming code or anything galing DFA Na okay na yung appointment namin. Panu yan pupunta kming davao tapos d pa sure yung schedule namin. How about sa pera na binayad namin d yun pinupulot sa kalsada.

  • Need help asap nag appointment kami davao taga cagayan de oro city kami nag bayad na ako kanina pero wala pang dumating na confirmation. Wala kaming code or anything galing DFA Na okay na yung appointment namin. Panu yan pupunta kming davao tapos d pa sure yung schedule namin. How about sa pera na binayad namin d yun pinupulot sa kalsada.

  • good day po.
    tapos na po akong nagbayad through 7/11 pero walang confirmation code na recieved. correct naman po yung ref number. pls pa help po . im Michael Angelo Manigque Gulane. thank you po.

  • wala po referrence number ang payment method ko pending lang po ang nakalagay hindi ko mabayaran ung appointment ng anak ko
    walang email na dumating sa email account ko.

  • This is the third time na nag set ako ng appointment for Passport application, pero wala akong narereceive na email sa inyo. Please do something about this.
    Medyo na g ccause na ng delay eh. Thanks

  • wala akong nareceive na email/code galing sa inyo. nung friday pa ako nag schedule. di ako makapag appointment ng bago kasi kelangan icancel muna yung naunang appointment. kaya lang wala naman akong nareceive na kahit anong email galing sa dfa.

  • I already paid the payment pero until now wala paring dumadating na confirmation email sa Tuesday na po appointment ko. Please help sayang yung pera at oras. Pag nag schedule ako ulit.

  • My schedule is on October 18. I was about to print the pdf file with the appointment code on it but couldn’t find it in my email. Is there anyway to resend the file? Your answer would be of great help. Thank you!

  • Nakapagbayad na ho ako, tama naman yung reference number kaso walang confirmation na dumating. Paano po yun? Wala rin naman sa spam. Wala talaga akong nareceive. Tapos sagotin ako ng taga-DFA na sorry ma’am kasi di po kami ang nag appointment. Pakiayos naman po nyan.

  • wala parin akong natatanggap na email.. kaht sa pag pay walang acct nmber o what .. paano yan 24 hrs lang bngay ..

  • Good day po baka matulong to. Try nyo po e check ang “all mails” section sa email nyo po kung wala sa spam and confirmation email. Doon ko po nakita yung second email nila. Have a great day!

  • nag pa appointment ako kahapon through online, kasu wala dumating na reference number? kailangan kc yon bago ako magnayad sa bayad center.thanks

  • Error recurs, it said that applicants 1 &2 already exist, u have to cancel the first appointment, but i didn’t receive an emai how can i cancel it without code

  • Hello po Good Day !
    Wala po ako na receive na passsport confirmation kong talagang ,, na schedule na po ako . paki send na lang po . Thanks

  • hello po , ask ko lang i already recieve my confirmation i see it already but after how many days i look at the my gmail.my confirmation is lost. in also ny a reciept is i drop in a garbage . coz i thought its ok nah.cost my information is already .h

  • hello po , ask ko lang i already recieve my confirmation i see it already but after how many days i look at the my gmail.my confirmation is lost. in also ny a reciept is i drop in a garbage . coz i thought its ok nah.cost my information is already .h

  • I did not receive the confirmation code from DFA.. And paano ko po babayaran ung kelangan kong bayaran kung wala naman ung code..thanks

    • mas madali na po kung tutuusin dahil kung sa dfa po mismo ang bayad. lahat po ng applicant dun magbabayad. hahaba ang pila. tatagal ang application.

      Kung sa bayad center po ang bayad at in advance, mas mapapadali po dahil madame pong branches ang Bayad Center. I hope it make sense.

  • It was sent to my Spam. Then, nawala sya dun sa spam. Hindi ko pa naprint yung para sa A4 Na bondpaper. Supposedly ipaprint ko na sana sya kaso nawala. Kindly resubmit the application code to fheengot025@gmail.com, please Po. Tomorrow, we will be travelling from Ozamis to Butuan together with my classmates to get the passport. Pero paano ko makuha yung sa akin?? Nawala kasi sa Spam, hindi ko pa print.

  • Wala pa po akong natanggap na reference number sa email ko patulong DFA… November 28, 2018 ang schedule ko sa Cotabato..nakapagbayad na ako pero wala akong natanggap na reference number pasend po ng reference number salamat..

  • hello po wla po akong nareceive na referrence number sa emaill ko di pa ako nakabayad paano po ba ito makukuha agad

  • Can someone please help me .I already pay but no email respond .Sabi you need to pay first but after pay no email .?please thank you

  • goodafternoon nagbayad po ako kanina but then no confirmation galing DFA PAANO PO YUN MAKUKUHA KO PA PO BA YUNG BINAYAD KO REFERENCE NUMBER PO IS DFHU3UNSN2 1250 PO ANG BINAYAD KO TROUGH USSC. SANA PO HELP NIO PO AKO.

  • Good evening maam/sir. Pwede po ba na ma send yong confirmation email sa email ko kasi wala po ako naka receive. Nagbayad na po ako sa bayad center tsaka yung status ko doon ay success na po. Sayang naman po yong binayaran ko. Ito po yung email ko, jessagersaniba@yahoo.com.ph

    • gud pm sis. dumating na ba confirmation mo? same case tawo kahapon naka pay lng ako din hinihintay ko ang confirmation till now la pa din

  • Hi wala po ank na receive na appointment code .. nag error po sya kaya diko alam ang code then wala din naman email sakin.. pano yan baka sa sunod na appointment ko lalo magka problema..?????

  • Good day!

    Pagclick ko po ng proceed to payment is invalid transaction po naka lagay bat ganon po hindo po ba yun na confirm yung appointment ko.. Hindi po ba sa office nlng po magbayad pagkukuha na ng passport…

  • No Email after 2 attempts of filing a schedule, this is frustrating! already tried the misspelled name still got no emails.

  • Natawa ako sa ” We too have no answer why this is happening. Though one reason for the failure is the huge volume of users of the DFA website which the servers can’t handle.” kawawa naman ang server napag-bintangan ng mga KURAP. hahaha! anong nangyare sa BUDGET para pambili ng mas MAGANDA , COMPETITIVE AT MAS MALAKAS NA SERVER? na bulsa nyo din ba? hahaha! GINAGAGO NYO ANG MGA PINOY EH, at anong ginagawa ng mga IT nyo jan? sitting pretty like princess? hahaha! ULOL! sarap e cyberattack ng website nyo, kaso mag ginagawa pa yung team ko. xD

  • I just made my appointment today to reserve a slot for passport renewal however i did not receive the reference number for may to pay for my passport. Kindly send it to my email vhen.ellana@gmail.com, so that i can pay it today. Thank you.

  • Hello!

    I’ve been asking for updates regarding on my resheduled confirmation e-mail since last Monday, November 26, but up until now, I still don’t have any feedback. I’ve been calling everyday for updates but every person I talked to says “PLEASE WAIT FOR ANY EMAIL INCLUDING YOUR SPAM.. BLA BLA BLA!” and please call us every now and them. Mind you that I am a very busy person as well and I need an update as soon as possible so that I would know my appointment is in that particular date or not! Thank you!

  • Hi. After entering passport details on renewal (after having an error page on the epayment) I could not restart all over again since the system detected that I have a schedule booked. However I did not receive any confirmation email. Can you send my confirmation email ?

  • Nagsign po ajo ng application. After confirming ng oayment wala pong nabigay na reference number. Wala din po akong nareceive na email. Paano po ako magbabayad?

    • Hindi ko maintindihan eh may 15minute window para mag fill-up lahat ng fields. Dahil family of 5 kami kapos yung 15 minutes. Pagdating sa payment option nagfreeze na sya. Nag expire yung session. Inulit ko ngayon from step 1 to the end. Pero ang error ko naman na nakadisplay “icancel muna yung first application” dahil may existing na daw. Pero para makita mo yung first application, you will need the appointment code. Which doesn’t make sense kasi di pa naman nabayaran in the first place. So as a user, papano mo icacancel yun? Really need help. Salamat.

  • Goood day. I wasn’t able to pay the fee for the renewal because of technical issue at bayad centers. I tried to make an appointment again but i need to cancel the first appointment i made where i need to input the appointment code that I didn’t recieve. Can you please resend the code. Thanks.

  • Good day, nag set ako ng appointment for my passport renewal on January 30 2019, dito pko sa UK this time January 16 pa uwi ko nag appoint lang ako ng maaga para makakuha agad ng available slots kase meron nman na akong mga requirements. Ive filled up everything then I was about to proceed for payment then ERROR occured. Wala akong na received na kahit anong email confirmation etc. How can I pay within 48 hours to secure my appointment?

  • Sir 1st time applicant po. I didn’t receive the reference nmbr po sa email po. Pwedw po pa tulong. I cannot reserved slot anymore kasi po may nka reflect na *CANCEL YOU FIRST APPOINTMENT TO CONTINUE* bakit po ngka ganito?. Di po ako nka reserve lng email for our reference nmbr po kasi…

  • Good afternoon po, can you send me po my appointment code? I made an appointment on December 10,2018. Please. Thank you for your consideration.

  • Wow i apreciate it i really understand, thank you somuch for making me understand, kailangan lang yan nang pasensya

    Thank you somuch

    • matatapos na ang 24 hrs ala pa rin ang reference number,paano ko mababayaran un…..paano kung di dumating un papaano makakapag apply ng bago ?i cancel ko ala naman akong natatanggap na appointment code.

  • Nakailang beses na po akong pabalik balik sa site nyo para ulitin mag fill up ng form, pero wala po akong narereceive na reference no. Naka base pa po ako sa Australia uuwi po ako ng 30th Dec na travel docs lang dala kasi nawala passport ko, kaya tinatarget ko makapasok sa slot for January 3. May 1 month validity nga po yung travel docs pero mag sstart po ulit ng klase sa University sa Jan 16 kaya kelangan ko makabalik agad. Sana po bigyan nyo ng assurance yung mga tao na namomroblema dahil wala po talagang ref. No. or confirmation code sila/kaming natatanggap. Kung sa site man po ang problem sana maayos na po agad. Thank you

  • naghintay ako ng 24-48 hours para macancel yung appointment namin kasi walang dumating na reference number/ email sakin pero bakit di pa din po nacacancel. this is what you said ” If the email that you’re missing it the one that contains your Passport Reference Number, all you need is to wait for another 24 to 48 hours to pass so you’re previous DFA Appointment will be cancelled.” I can’t file a new appointment.

  • GUMAWA PO KAMI APPOINTMENT NAG BUFFER NA PO SA PAYMENT HANGGANG SA HINDI NA KAMI MAKA PAG PROCEED SA APPOINTMENT WHAT SHOULD I DO?

  • Hello po, bakit po ba ang tagal dumating ng passport na kinuha ko last nov. 21 2018, tapos via express po yun, pina express process ko nga para di ako ma abutan ng inaaplyan ko tapos ang tagal dumating. Thanks po hope you hepl me about this.

  • Hi, ask ko lang po may appointment na ako for renewal of passport pero nadelete ko po yung email na dapat piprint na meron QR code hindi ko na rin sya ma.retrieved. Sana masagot po kasi tomorrow na yung appointment ko. Thanks

  • Wow. Sobrang nakatulong yung help nyo. Magdasal nalang na walang aberya? Juskolord. Ang mahal ng passport tas napaka cheap ng service.. Sana dinggin din ng Diyos hiling ko na matauhan kayo sa wrong services nyo

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